Got Questions? We’ve Got Answers!
From our services and facilities to booking and safety measures, we’ve covered everything you need to know. If you don’t see your question here, feel free to reach out – we’re always happy to help!
Dog Daycare and P.E. (Enrichment)
Do I need a reservation for daycare?
Yes. Please contact us to schedule your dog for any daycare reservations.
How do you decide on playgroups for daycare?
Our groups are based on temperament, energy level, and play style. Every pup completes a playgroup consultation to ensure their day is safe, balanced, and enjoyable!
What are your daycare requirements?
All dogs must complete a playgroup consultation to determine their eligibility for daycare. Your pup must be at least 4 months old and meet all of our health, safety, and vaccine requirements. All dogs must be spayed or neutered by 7 months to be eligible for daycare.
Dog Boarding
What time is check-in and check-out?
Check-in is available up to an hour before closing during regular business hours. Check-out is noon, seven days a week. Late check-out is available for $20 per room.
What are your boarding playgroup requirements?
All dogs must complete a playgroup consultation to determine their eligibility for our boarding playgroups. Your pup must be at least 4 months old and meet all of our health, safety, and vaccine requirements. All dogs must be spayed or neutered by 7 months to be eligible for playgroups.
Do I bring my own dog food?
Yes. We do not provide meals, only treats. We can store & prepare frozen and refrigerated meals.
Can you administer my dog’s medication?
Yes, we can administer any topical or oral medications. We will administer up to 2 medications complimentary, but 3+ medications will now have an $8 daily fee. We do not currently administer injectable medications.
Can I bring personal items for my dog?
Yes! We provide bedding and bowls, but you are welcome to bring up to 2 items from home. Please note that these are brought at your own risk and Sniff is not responsible for any damage to these items.
What is the difference between playgroups and private services?
Playgroups are supervised group sessions matched by play style, temperament, and personality. Private services are one-on-one with our staff members and ideal for pups who prefer people over crowds. Dogs who participate in our private services are eligible to stay in our Treehouse, Penthouse, or Family Suites.
Do you accept intact dogs or females in heat?
Yes. Intact dogs over the age of 7 months must board with private services. Females in heat require an additional $35/day cleaning fee.
What should I know about holiday bookings?
We recommend booking early. Holiday and peak pricing applies with a $10/night surcharge per dog. A 3-night minimum is required for holiday boarding stays.
What is your cancellation policy?
Holiday Reservations (Thanksgiving, Christmas & 4th of July): Please cancel at least 10 days in advance to avoid a cancellation fee. Cancellations 2-9 days in advance will result in a one-night charge per dog. Cancellations less than 48 hours in advance will result in the full reservation charge.
Non-Holiday Reservations: Please cancel at least 48 hours in advance to avoid a cancellation fee. Cancellations less than 48 hours in advance will result in a one-night charge per dog. *Package credits cannot be used towards cancellation fees.
How will I know how my pup is doing?
If we have questions or concerns, we will reach out to you. You are always welcome to contact our Guest Services during your dog’s stay. Feel free to call to check in during business hours or email our after-hours team when we are closed for an update!
guestservices@sniffdoghotel.com
gs.beaverton@sniffdoghotel.com
We also offer pupdates for $8/day!
Is your hotel staffed overnight?
Yes! Our hotels are staffed 24/7/365 so your dog is never left alone.
Dog Grooming & Spa
Are grooming services included in my dog’s boarding or daycare reservation?
Grooming services are an additional service and must be booked separately. These can be added onto any daycare or boarding reservation when available so your dog is squeaky clean when they’re ready to go home!
Do you accept all breeds and sizes for haircuts?
Generally yes, however we recommend contacting us if you have a giant breed, unique hair type, or breed specific cut you’re looking for to ensure we can accommodate!
What’s the difference between a Bubble Bath and a Groom?
Both services offer a bath, blow dry, brush out, ear cleaning, dental gel, & nail trim leaving your pup fresh and pampered! If you’re looking for a haircut, a Groom comes with all of these things + a cut and style of your choice!
General Information
Can I take a tour?
Yes! Contact us to schedule a tour. Tours are available by appointment only. Virtual tours for both locations are available online.
Are your hotels secure?
Absolutely! We are staffed 24/7/365 and equipped with security and smoke detection systems that alert police and fire departments in an emergency.
Can I shop retail without booking a service?
Of course! Our retail shop is open to everyone, whether your dog is staying with us or just stopping by to browse.
What are your health & safety requirements?
All guests must be in good health to be in the facility. We are unable to accept dogs with contagious illnesses, terminal conditions, or medical needs beyond oral or topical medications. Dogs must be able to walk, eat, and relieve themselves independently. Please contact us if you have questions about your dogs specific needs.
*Senior pups (12+ years) require a screening every 6 months to board.
What vaccines do you require?
Proof of Rabies, DHLPP, and Bordetella is required. Effective flea/tick control is required. Bordetella is recommended every 6 months (within 1 year required). A 24-hour waiting period is required after any vaccines are administered. A 7-day waiting period is recommended after Bordetella is administered but not required. The Canine Influenza vaccine is recommended but not required.
Put in an online request, shoot us an email, or give us a call!
Portland:
503-208-2366
info@sniffdoghotel.com
Beaverton:
971-230-1874
info.beaverton@sniffdoghotel.com
