Sniff Dog Hotel FAQs

Question 1

Do I need a reservation for daycare?

Accepted Answer

Yes. Please contact us to schedule your dog for any daycare reservations.

Question 2

How do you decide on playgroups for daycare?

Accepted Answer

Our groups are based on temperament, energy level, and play style. Every pup completes a playgroup consultation to ensure their day is safe, balanced, and enjoyable!

Question 3

What are your daycare requirements?

Accepted Answer

All dogs must complete a playgroup consultation to determine their eligibility for daycare. Your pup must be at least 4 months old and meet all of our health, safety, and vaccine requirements. All dogs must be spayed or neutered by 7 months to be eligible for daycare.

Question 4

What is your daycare cancellation policy?

Accepted Answer

We require 24 hours for daycare cancellations. No shows will be charged the full fee for the reservation. If you miss two appointments without notice, your future daycare reservations may be cancelled.

Question 5

What time is check-in and check-out?

Accepted Answer

Check-in is available up to an hour before closing during regular business hours. Check-out is noon, seven days a week. Late check-out is available for $20 per room.

Question 6

What are your boarding playgroup requirements?

Accepted Answer

All dogs must complete a playgroup consultation to determine their eligibility for our boarding playgroups. Your pup must be at least 4 months old and meet all of our health, safety, and vaccine requirements. All dogs must be spayed or neutered by 7 months to be eligible for playgroups.

Question 7

Do I bring my own dog food?

Accepted Answer

Yes. We do not provide meals, only treats. We can store & prepare frozen and refrigerated meals.

Question 8

Can you administer my dog's medication?

Accepted Answer

Yes, we can administer any topical or oral medications. We cannot administer injectable medications.

Question 9

Can I bring personal items for my dog?

Accepted Answer

Yes! We provide bedding and bowls, but you are welcome to bring up to 2 items from home. Please note that these are brought at your own risk and Sniff is not responsible for any damage to these items.

Question 10

What is the difference between playgroups and private services?

Accepted Answer

Playgroups are supervised group sessions matched by play style, temperament, and personality. Private services are one-on-one with our staff members and ideal for pups who prefer people over crowds. Dogs who participate in our private services are eligible to stay in our Treehouse, Penthouse, or Family Suites.

Question 11

Do you accept intact dogs or females in heat?

Accepted Answer

Yes. Intact dogs over the age of 7 months must board with private services. Females in heat require an additional $35/day cleaning fee.

Question 12

What should I know about holiday bookings?

Accepted Answer

We recommend booking early. Holiday and peak pricing applies with a $10/night surcharge per dog. A 3-night minimum is required for holiday boarding stays.

Question 13

What is your cancellation policy?

Accepted Answer

Holiday Reservations (Thanksgiving, Christmas & 4th of July): Please cancel at least 10 days in advance to avoid a cancellation fee. Cancellations 2-9 days in advance will result in a one-night charge per dog. Cancellations less than 48 hours in advance will result in the full reservation charge. Non-Holiday Reservations: Please cancel at least 48 hours in advance to avoid a cancellation fee. Cancellations less than 48 hours in advance will result in a one-night charge per dog. Package credits cannot be used towards cancellation fees.

Question 14

How will I know how my pup is doing?

Accepted Answer

If we have questions or concerns, we will reach out to you. You are always welcome to contact our Guest Services during your dog's stay. Feel free to call to check in during business hours or email our after-hours team when we are closed for an update! guestservices@sniffdoghotel.com or gs.beaverton@sniffdoghotel.com. We also offer pupdates for $6/day!

Question 15

Is your hotel staffed overnight?

Accepted Answer

Yes! Our hotels are staffed 24/7/365 so your dog is never left alone.

Question 16

Are grooming services included in my dog's boarding or daycare reservation?

Accepted Answer

Grooming services are an additional service and must be booked separately. These can be added onto any daycare or boarding reservation when available so your dog is squeaky clean when they're ready to go home!

Question 17

Do you accept all breeds and sizes for haircuts?

Accepted Answer

Generally yes, however we recommend contacting us if you have a giant breed, unique hair type, or breed specific cut you're looking for to ensure we can accommodate!

Question 18

What's the difference between a Bubble Bath and a Groom?

Accepted Answer

Both services offer a bath, blow dry, brush out, ear cleaning, dental gel, & nail trim leaving your pup fresh and pampered! If you're looking for a haircut, a Groom comes with all of these things + a cut and style of your choice!

Question 19

Can I take a tour?

Accepted Answer

Yes! Contact us to schedule a tour. Tours are available by appointment only. Virtual tours for both locations are available online.

Question 20

Are your hotels secure?

Accepted Answer

Absolutely! We are staffed 24/7/365 and equipped with security and smoke detection systems that alert police and fire departments in an emergency.

Question 21

Can I shop retail without booking a service?

Accepted Answer

Of course! Our retail shop is open to everyone, whether your dog is staying with us or just stopping by to browse.

Question 22

What are your health & safety requirements?

Accepted Answer

All guests must be in good health to be in the facility. We are unable to accept dogs with contagious illnesses, terminal conditions, or medical needs beyond oral or topical medications. Dogs must be able to walk, eat, and relieve themselves independently. Please contact us if you have questions about your dogs specific needs. Senior pups (12+ years) require a screening every 6 months to board.

Question 23

What vaccines do you require?

Accepted Answer

Proof of Rabies, DHLPP, and Bordetella is required. Effective flea/tick control is required. Bordetella is recommended every 6 months (within 1 year required). A 24-hour waiting period is required after any vaccines are administered. A 7-day waiting period is recommended after Bordetella is administered but not required. The Canine Influenza vaccine is recommended but not required.

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